Service Overview
Centralized exchanges hold significant user funds under their custody. Account lockouts, 2FA loss, KYC freezes, and unauthorized access can leave legitimate owners unable to withdraw or even log in. Sleutheon helps clients navigate official recovery channels and, where appropriate, supports tracing of withdrawn assets.
Common Exchange Issues We Handle
- Lost or reset 2FA (authenticator apps, hardware keys, SMS)
- Account locked after suspicious activity or failed login attempts
- KYC / identity verification failures or outdated documents
- Long-inactive accounts requiring re-verification
- Unauthorized withdrawals and subsequent account compromise
- API key abuse or third-party app permissions that led to loss
Our Process
- Case intake – platform name, approximate balance, timeline of events, and any existing ticket numbers
- Documentation package – we help assemble identity proofs, ownership evidence, and a clear narrative for the exchange’s compliance or support team
- Channel coordination – structured communication with the exchange’s recovery or security team
- On-chain follow-up – if funds have already left the exchange, we can assist with tracing and freeze/seizure requests where jurisdictions allow
- Security hardening – recommendations for 2FA, withdrawal whitelists, and anti-phishing codes after access is restored
Supported Platforms
We regularly work with cases involving major centralized exchanges and brokers. Success depends heavily on the platform’s own policies, the quality of identity documentation you can provide, and how quickly the issue is reported. We do not claim special “back-door” access; all recovery proceeds through legitimate support and compliance channels.
What Improves Outcomes
- Prompt reporting after noticing lockout or unauthorized activity
- Government-issued ID and proof of address matching the account
- Historical login emails, deposit records, or old device information
- Clear timeline of events and any communications already sent